Support
Support
We're here to help you get distribution working.
Email us
The fastest way to reach us is support@wally.ai. We read every message and typically reply within one business day.
What to include
To help us help you faster, include the company (workspace) you're asking about, the channel or draft involved, and — if something looks wrong — what you expected versus what happened. A screenshot is always welcome.
Billing & plans
You can change or cancel your plan anytime from billing in the app. For invoices, refunds, or plan questions, email support@wally.ai and we'll sort it out.
Common questions
Many answers live in the FAQ — how Wally finds conversations, whether it posts automatically, which channels it covers, and how it stays platform-safe.