Privacy Policy

Overview

wally.ai™ is an agentic distribution workspace for companies and builders. We use account, company, and connected-channel data to help users analyze their company, manage distribution workflows, and prepare content or engagement tasks.

Information We Collect

We may collect information you provide directly, including your name, email address, company URL, company profile information, uploaded or generated analysis files, workspace settings, and distribution notes.

When you connect a third-party account, such as Google or X, we receive the information needed to authenticate the connection and operate the features you request. This may include account identifiers, profile information, access tokens, refresh tokens where supported, scopes granted, and basic channel metadata.

How We Use Information

We use information to provide and improve wally.ai, authenticate users, create and manage company workspaces, generate company analysis, connect social and workspace channels, run distribution workflows, troubleshoot issues, protect the service, and communicate with users about their account or product updates.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We, or service providers on our behalf, may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Third-Party Connections

If you connect X or another third-party service, wally.ai only uses that connection for the features you authorize, such as reading basic account information, preparing posts, or supporting approved publishing workflows. We do not sell data received from connected third-party accounts.

You can revoke third-party access from your wally.ai workspace settings or from the third-party provider's own app settings.

Data Sharing

We do not sell personal information. We may share information with service providers that help us host, operate, analyze, or secure the product; when required by law; to protect rights and safety; or as part of a business transfer such as a merger, acquisition, or financing.

Data Retention

We retain account, workspace, analysis, and connection data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Users may request deletion of their workspace or connected channel data.

Security

We use reasonable technical and organizational measures to protect information. No internet service is completely secure, so users should keep their accounts and connected-provider credentials protected.

Your Choices

You may update or delete companies in your workspace, disconnect connected channels, revoke third-party permissions, or contact us about access, correction, or deletion requests.

How to Delete Your Data

This includes data from any connected third-party account, such as Meta (Facebook/Instagram), X, LinkedIn, Google, TikTok, or other channels you've linked to wally.ai.

Disconnect a specific channel (removes that channel's data):

1. Sign in to wally.ai and open Integrations from the sidebar.
2. Open the Connected tab and find the account you want to remove.
3. Click Remove next to that account.

Removing a channel revokes wally.ai's access token for that account and deletes the account identifiers, stored tokens, and channel-specific metadata we held for it. Any content already published to that channel (e.g. a live ad or post) is not altered or deleted from the third-party platform itself — you'll need to manage that directly with the provider (for example, in Meta Ads Manager or Business Manager).

Delete your entire wally.ai account and all associated data:

Email privacy@wally.ai from the address on your account and ask us to delete your account. We'll confirm the request and complete deletion of your account, workspace, connected-channel data, and generated content within 30 days, except where we're required to retain limited records for legal, security, or billing purposes.

Contact

For privacy questions, contact us at privacy@wally.ai.